Frequently Asked Questions

Yes - we offer up to 3 free plain samples to help you check size, colour and quality. Need them urgently? You can also order plain garments for next-day delivery before 2pm.

We don't have a minimum order quantity - you can order as few as 1 item. Bulk discounts are automatically applied for larger orders.

To get the right fit, check the size guide on each product page and measure your chest using a tape measure. Our charts show sizes in both labels (e.g. Medium) and chest measurements.

Want to get a better price? Try increasing your order quantity, simplifying your design, or choosing a more budget-friendly garment.

Yes - you can mix different products, colours and sizes in one order. We'll automatically apply bulk discounts based on the total number of items and each design.

Yes - we can remove the original label and replace it with your own printed or woven label. For woven labels, you can supply labels or we can create them if you order 100+.

Printed labels have no minimum order quantity.

Wondering if a garment is 100% cotton, a sports fabric, or how heavy the fabric is? Click the Info tab on any product page to view full material details.

Yes - we can individually bag your garments in clear plastic bags for £0.42+VAT per item. If you prefer not to, we'll fold them neatly into a protective box for free.

No, we no longer accept customer-supplied garments for printing or embroidery.

Yes - you can order plain garments from our website. Simply skip the design options or click Order Plain.

Yes - we stock a range of garments made from organic cotton, recycled materials, bamboo, and Fair Trade-certified fabrics.

Use the product's Info, Sizing and Stock sections, then check your chosen colour and size on the quote.

Your order will normally be delivered by Friday, 09 October 2026.

Yes - we offer express and fast delivery options. Plain items can arrive as soon as Friday, 25 September 2026.
Printed items: earliest delivery is Wednesday, 30 September 2026 with a 8% surcharge.
Embroidered items: earliest delivery is Thursday, 01 October 2026 with a 7% surcharge.

Standard UK delivery costs just £4.99, no matter how many items you order.

Saturday delivery is available for £10.00.

International delivery for 1-2 items is £15.00 to Europe and £22.00 to the rest of the world.

For larger international orders, please contact our sales team for a custom quote.

Yes - you're welcome to collect your order directly from our site in Cannock, Staffordshire. It's a great way to save on delivery charges.

Yes - we deliver all over the world. For orders of 1-2 items, international shipping costs just £15.00 to Europe and £22.00 to the rest of the world.

For larger international orders, contact our team for a quote.

You'll receive tracking updates from the courier via email or SMS. We automatically send them your details when your order is dispatched.

International orders may be subject to customs duties or import taxes. Any such charges are the responsibility of the recipient.

Review the date on your quote and use Change Delivery Date to see the available choices and any surcharge.

Choose a product, select New Print or New Embroidery, choose Logo, and click Let's do it! to reach the design upload step.

There's no setup fee for print. For embroidery, there's a £9.99+VAT setup fee per design and size. We keep your design on file for reuse at the same size. Changing the size requires digitising again and another setup fee.

Printing is ideal for detailed designs and larger areas. Embroidery offers a durable, high-end finish - perfect for logos and smaller designs.

Check the live visual while building your quote, then review and approve the final artwork and order details before production.

We use a range of printing methods depending on your order size and design: screen printing, screen print transfers, vinyl, and direct to film printing. Our team will always choose the best method to make your design look great.

Send the clearest artwork you have. Vector files are useful when the artwork team needs to recreate or resize a design cleanly; the online editor works with supported image files.

Yes. Choose Individual Text, set the number of lines per garment, then enter the wording for each garment in the Order Items section.

We can adjust, improve or clean up existing artwork, but we do not create a completely new design from scratch.

Sign in to see Your Designs and reuse saved artwork when that option is available during a new order.

The Text settings panel shows the fonts currently available for your design. The image editor and text designs use the same available font list.

Open Remove Background from the design card or from Edit Image, check the transparent preview, and save when the result is correct.

Embroidery uses thread to stitch your design directly into the garment - it's strong, vibrant, and long-lasting. Ideal for workwear or any premium finish.

The quote shows the shared Individual Text layout. Names in Numbers has a live preview; ordinary per-garment Individual Text does not create a separate visual for every name.

We usually choose the best print method for your design and order size, but if you have a preference, just let us know - we'll do our best to accommodate.

For an eligible uploaded image logo, select Edit Image in the design card to open the browser image editor.

You can move, resize, rotate, recolour and clean up an eligible logo, add image or text layers, and work with selections.

Use Undo or Redo while editing, Reset to restore the opened or last-saved image, and Save Image to apply the current visible artwork to your design.

Choose Add text, then use the Text panel to enter lines, choose available fonts and colours, and adjust styling before saving.

The editor works in millimetres at 300 dpi and shows the print area. Artwork outside that area is trimmed when you save.

The warning means the uploaded pixel dimensions may be low for the size at which the design will print, so the result may look soft.

Open Create Names in Numbers Artwork, enter one name per line or upload a supported file, review the generated preview, and save when it reports no layout problems.

Each picture or text addition can be a separate layer, so you can move, hide, lock, reorder, rename, duplicate, delete or adjust its opacity.

Use selection tools for a defined area, then apply Fill, Replace Colour, Delete selected pixels or the Eraser to the active unlocked layer.

Choose Text, enter your wording, select Edit Design Text Settings, and use the live preview and size controls to make it fit the print area.

Use Edit text line to give a line its own font, colour, size, spacing or arch, then check the preview and quote.

The editor shows all positions using the design. The saved size is shared and is governed by the smallest applicable print area.

Decoration pricing depends on how many times the same design is used. Individual names, numbers, colours, positions or artwork may be counted as separate designs.

Yes - you can create a free online shop to sell custom clothing for your team, school or organisation. We handle orders, payments, and delivery, so you don't have to.

Yes - bulk discounts apply automatically based on the total number of garments and how many times each design is applied. No need to ask!

Yes - we offer free API integrations with Shopify and WooCommerce. We print and ship your store's orders on demand, direct to your customers.

Yes - we save all your previous designs so you can use them again on future orders. Just choose 'My Designs' when customising your next garment.

Our prints are built to last over 50 washes, and embroidery should last the lifetime of the garment. If something goes wrong, we'll fix it for free.

For printed garments, wash at 30°C, avoid tumble drying, and don't iron directly on printed items. Embroidered garments are more durable and can be tumble dried and gently ironed.

You can return plain (non-customised) items for a refund or exchange. Unfortunately, we can't accept returns on printed or embroidered items unless they're faulty.

If you think your item is faulty, please contact us within 30 days of receiving it. Include your order number, a short description, and photos showing the issue.

Yes! You can set up a free online shop to sell your garments. We take care of orders, payments, and delivery - making it easy and stress-free.

To see who has placed an order on your shop, use the My Shop dashboard or check the bulk order under My Orders.

We accept a range of payment methods including debit/credit cards, bank transfers, and purchase orders for approved organisations. Please note, we do not accept PayPal or Klarna.

Yes - we accept purchase orders from schools, universities, government organisations, and companies with approved accounts.

When an invoice is available, the order card shows View invoice. The invoice page is print-ready and includes its totals and line details.

Yes - we offer credit accounts for schools, universities, government bodies and companies with prior approval.

Use Pay now on the order card when the account shows Payment needed or Payment due.

The initial quote uses an estimated quantity; the final total reflects your actual garments, designs and delivery choices.

Enter your code on the quote page, select Apply and check the updated total before placing your order.

Yes - you'll need to create an account before placing an order. It only takes a moment and gives you full access to your designs, quotes, and previous orders.

Open My details to edit your name, contact email, telephone number or company, then select Save details.

For a processed order, select Order again in My Account. The site opens a new quote based on that order for you to check and update.

Use Addresses to add or edit a saved address, choose billing or delivery defaults, and review which current orders may be affected before saving.

Use My Account to review orders, manage saved addresses, update your details and protect your sign-in from one place.

Open the Orders section to search by order number, product, design or your reference, then choose an order group.

Your order card explains whether artwork is being checked, confirmation is needed, production has started, payment is due or the order is complete.

Eligible orders show a cancellation control. Paid orders send a cancellation request to Sales; unpaid orders can be removed from the account and cannot be recovered.

Saved addresses can be selected as billing or delivery defaults and removed when no delivery change is awaiting review.

The account marks a delivery change as awaiting review and keeps the current order address unchanged until the team approves it.

Use Security, enter your current password and a matching new password, then select Change password.

In Security, tick or clear Send me occasional offers and product news, then select Save email preference.

Order visuals load as thumbnails when the Orders section is visible. If rendering is unavailable, the card shows Image unavailable while the order information remains available.

We're based near Cannock, Staffordshire - in the West Midlands, UK. You're welcome to visit our sales team, see our production facility, or collect your order from us.

Check the garments, personalisation, addresses, delivery date and complete total before placing your order.

Contact us promptly with the order number and the exact change; what is possible depends on the stage of the order.

Keep your quote link, email it to yourself, or continue an unfinished order from My Account.

Use design Notes for artwork changes, Order Notes for the overall order, and Delivery Instructions for the courier.