What should I do if my item is faulty?

We’re really sorry if something’s not right with your order. If you think your item is faulty, please contact us within 7 days of receiving it so we can sort things out quickly.

To help us assess the issue, please include:

• Your order number
• A short description of the fault
• Photos clearly showing the problem

Our team will review everything and let you know the next steps. If the item is confirmed to be faulty, we’ll arrange a replacement or refund for you.

Click here to contact us

We're here to help and will do everything we can to make it right.