What should I do if my item is faulty?

We’re really sorry if something’s not right with your order. If you think your item is faulty, please contact us within 30 days of receiving it so we can sort things out quickly.

To help us assess the issue, please include:

• Your order number
• A short description of the fault
• Photos clearly showing the problem

Our team will review everything and let you know the next steps. If the item is confirmed to be faulty, we’ll arrange a replacement or refund for you.

Click here to contact us

We're here to help and will do everything we can to make it right.