Yes - if your item is plain (not printed or embroidered), you're welcome to return it for a refund or exchange.
Just get in touch with our customer service team and we'll guide you through the process.
Who pays for return postage?
For non-faulty plain items and samples:
- Up to 3 free plain samples: we provide a free Royal Mail returns link.
- Paid plain samples or paid plain items: you must arrange and pay for the return yourself, even if you ordered 3 items or fewer.
- More than 3 plain samples or items: you must arrange and pay for the return yourself.
See Can I order samples? for details of our sample service. If an item is faulty, please follow our faulty-item procedure before arranging a return.
However, as all printed or embroidered garments are made to order, we're unable to accept returns on custom items unless they're faulty.
We recommend double-checking sizes and product details before ordering, just to be sure it's the perfect fit.
If you think your order is faulty, please follow this procedure here: What should I do if my item is faulty?
If you're unsure about sizing or customisation, feel free to reach out - our friendly team is always happy to help before you place your order.