Terms & Conditions

These terms and conditions shall apply to all contracts entered into between Yazzoo Personalised Clothing Limited (“Yazzoo”) and its customers.

Yazzoo agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Yazzoo and recorded in writing between the parties.

Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order and if payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.

It is the customers' responsibility to ensure that they have permission and/or legal rights to use any images or set up any designs that they ask Yazzoo to produce.

It is the customers' responsibility to pay any customs charges that may occur for delivery to countries outside of the UK.

Title or ownership in the goods supplied by Yazzoo to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.

In the event of the customer wishing to change the design, artwork or other aspect of the order, such request must be given by the customer to Yazzoo in writing. Yazzoo will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request, and will notify the customer of the costs such as changes at the time of the request. Yazzoo also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed by customer.

Yazzoo points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of Yazzoo to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.

These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between Yazzoo and the customer including repeat or fresh orders from the customer.

For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between Yazzoo and the customer then such dispute shall be dealt with under English law.

Yazzoo points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.

Yazzoo Personalised Clothing Returns Policy

You may return any item bought from our standard range* within 30 days of delivery providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. If the sizing is outside of the tolerance set by the manufacturer, this will also be deemed a faulty item and is returnable. Orders, or aspects of orders are judged to be faulty based on the order confirmation & artwork details that have been confirmed by the client. If the customer confirms an order confirmation that has details on that the customer did not wish to receive on the order, the customer is liable for agreeing to these specifications, and Yazzoo Personalised Clothing will not be held responsible. So please check your order confirmations very carefully!

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

  • Goods that have been embroidered, badged or printed.
  • Goods that have been assembled in line with your requirements.
  • Goods that have been specially procured in line with your requirements and do not form part of our standard range*.

Our promise is to uplift unwanted goods from your premises within 5 days of the request being made. This does not affect your statutory rights.

* Our standard range is any item available on our website and does not include special colours or sizes.

Delivery Terms & Conditions

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Customers premises unless otherwise agreed.

Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damage or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed by writing within 3 working days of dispatch.

Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.

By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.

Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

Inside Label Branding

Garments are likely to be branded inside with either Yazzoo branding or the garment manufacturer branding. For example, this would be on the inside neck label of a t-shirt which is typical for most clothing. If you would like to replace it with your own branding to the label, you can order that as a paid for design. Speak to our sales team directly for more information.

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