Why is my order visual unavailable?

Order cards in My Account can show a visual thumbnail beside the order information. Thumbnails appear as you open the Orders section and move through the list.

If a thumbnail cannot be shown, the card displays Image unavailable. This affects the picture only; the card can still show the order number, reference, status, dates, total and available actions. Open the order using View order or its next-step link to continue.

Refresh My Account once if the image remains missing. If you need help checking the artwork, contact the team with the order number. The order card is still the place to check the status and choose actions such as viewing the order, paying, viewing an invoice, ordering again or requesting cancellation when those actions are available.