How do I cancel an order?

In My Account > Orders, cancellation is available only before an order has entered production and before it is complete. Select Request cancellation or Cancel order and read the confirmation dialog before choosing the action.

If you have already paid, choose Request cancellation. The request is sent to the sales team, the order stays in your account until they confirm it, and the dialog says they will contact you about the refund. Sending the request does not mean the cancellation or refund is immediate.

If you have not paid, choose Cancel order. Confirming removes the order from your account and it cannot be recovered. Orders already in production or complete cannot be cancelled from My Account.

If the result is unclear, do not submit the same request again. Refresh My Account and check the order status, or contact the team with your order number.