How do I reset a forgotten password?
From the login page, choose Forgot Password?. Enter the email address you sign in with and select Send reset link. Your sign-in email may be different from the contact email on your delivery or billing address.
If an account signs in with that email address, we will email a link to set or reset its password. The page shows a general confirmation for privacy, so that message alone does not confirm that the email matches an account.
- Check your inbox and junk or spam folder. Allow a minute for the email to arrive.
- Open the reset link within 30 minutes and follow the page instructions to set your password.
- After the reset is confirmed, return to sign in with your new password.
If you previously ordered as a guest and have an existing customer account without a password, this route can also activate that account. Use the email associated with that customer account.
If a link has expired or is no longer usable, request a fresh one. If you requested a link within the last minute, use that email or wait a minute before trying again. If nothing arrives, check that you entered your sign-in email; contact us if you are unsure which address to use.
Never send us your password or share your reset link. If you already know your password and can sign in, see changing your password in My Account.