Frequently Asked Questions

Yes — you can upload your own logo or artwork. Simply choose a product, select your design positions, and upload your files during the order process.

There’s no setup fee for print. For embroidery, there’s a one-time £9.99+VAT fee — and we keep your design on file, so you’ll never pay it again.

Yes — we keep all customer artwork on file permanently. You can easily reuse your previous designs whenever you reorder.

Yes — you’ll see a live visual proof on the order page, and we also send an order confirmation for you to approve before we start production.

Embroidery uses thread to stitch your design directly into the garment — it’s strong, vibrant, and long-lasting. Ideal for workwear or any premium finish.

We use a range of printing methods depending on your order size and design: screen printing, screen print transfers, vinyl, and direct to film printing. Our team will always choose the best method to make your design look great.

We usually choose the best print method for your design and order size, but if you have a preference, just let us know — we’ll do our best to accommodate.

Yes — we can add individual names or numbers to garments using vinyl, DTF or embroidery. Perfect for sports teams, staff uniforms, or special events.

We provide a visual proof of your main design before production. At the moment, we don’t generate separate previews for each custom name or number.

We recommend keeping text designs to 12 characters per line. Our system will warn you if your text might be too small to look good.

The ideal artwork is a vector file or a high-resolution image set to print size — but don’t worry if you don’t have that. Our design team will work with what you send and can even redraw your artwork for free.

Yes — you can mix different products, colours and sizes in one order. We’ll automatically apply bulk discounts based on the total number of items and each design.

Yes — we stock a range of garments made from organic cotton, recycled materials, bamboo, and Fair Trade-certified fabrics.

Yes — we can individually bag your garments in clear plastic bags for £0.41+VAT per item. If you prefer not to, we’ll fold them neatly into a protective box for free.

Yes — we can remove the original label and replace it with your own printed or woven label. For woven labels, you can supply labels or we can create them if you order 100+.

Printed labels have no minimum order quantity.

Want to get a better price? Try increasing your order quantity, simplifying your design, or choosing a more budget-friendly garment.

Yes! You can set up a free online shop to sell your garments. We take care of orders, payments, and delivery — making it easy and stress-free.

To get the right fit, check the size guide on each product page and measure your chest using a tape measure. Our charts show sizes in both labels (e.g. Medium) and chest measurements.

Orders are typically delivered within 11 working days, depending on item type and chosen delivery speed.

You can choose faster delivery dates using our calendar tool at checkout. For plain items, the earliest delivery is Tuesday, 27 May 2025.

For printed or embroidered items, the quickest available delivery is Wednesday, 28 May 2025 with an express surcharge.

Yes — we offer express and fast delivery options. Plain items can arrive as soon as Tuesday, 27 May 2025, while customised items can be delivered as early as Wednesday, 28 May 2025.

Standard UK delivery costs just £4.99, no matter how many items you order.

Saturday delivery is available for £10.00.

International delivery for 1–2 items is £15.00 to Europe and £22.00 to the rest of the world.

For larger international orders, please contact our sales team for a custom quote.

You’ll receive tracking updates from the courier via email or SMS. We automatically send them your details when your order is dispatched.

Yes — we deliver all over the world. For orders of 1–2 items, international shipping costs just £15.00 to Europe and £22.00 to the rest of the world.

For larger international orders, contact our team for a quote.

We accept a range of payment methods including debit/credit cards, bank transfers, and purchase orders for approved organisations. Please note, we do not accept PayPal or Klarna.

Yes — we automatically send VAT invoices one day after your order is dispatched. If you need it sooner, just contact our team.

Yes — we accept purchase orders from schools, universities, government organisations, and companies with approved accounts.

Yes — we offer credit accounts for schools, universities, government bodies and companies with prior approval.

Yes — bulk discounts apply automatically based on the total number of garments and how many times each design is applied. No need to ask!

Yes — you can create a free online shop to sell custom clothing for your team, school or organisation. We handle orders, payments, and delivery, so you don’t have to.

Yes — we offer free API integrations with Shopify and WooCommerce. We print and ship your store's orders on demand, direct to your customers.

Yes — we save all your previous designs so you can use them again on future orders. Just choose 'My Designs' when customising your next garment.

If you think your item is faulty, please contact us within 7 days of receiving it. Include your order number, a short description, and photos showing the issue.

You can return plain (non-customised) items for a refund or exchange. Unfortunately, we can’t accept returns on printed or embroidered items unless they’re faulty.

For printed garments, wash at 30°C, avoid tumble drying, and don’t iron directly on printed items. Embroidered garments are more durable and can be tumble dried and gently ironed.

Our prints are built to last over 50 washes, and embroidery should last the lifetime of the garment. If something goes wrong, we’ll fix it for free.